Help with Scaffold Insite on the web and in the mobile app.
Contact us
Support is monitored during business hours, Monday to Friday. When writing in, it helps to include your
name, your employer, the project you are assigned to, and - if you are using the mobile app -
your device model and the app version shown at the bottom of the Profile tab.
If you cannot sign in
Accounts are created by your employer, not by signing up in the app. If you have never received a login,
or your login has stopped working, contact your site supervisor or your employer's Scaffold Insite
administrator - they can issue and reset access. We cannot create or restore an account on an
employer's behalf.
Mobile app: common questions
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Sign-in says you are not on site. Attendance is checked against the project's site
boundary. Make sure location permission is granted to Scaffold Insite in your device settings, and that
you are within the project area. Indoors or between large structures, a GPS fix can take a minute to
settle.
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Why the app asks for location in the background. While you are signed in, the app
watches the site boundary so it can sign you out automatically when you leave. This keeps your hours
right and, more importantly, keeps the site's emergency headcount accurate. It stops as soon as you
sign out. You can decline this permission and simply sign out manually instead.
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Signing a document. Draw your signature in the signing box with a fingertip or stylus.
The page will not scroll while you are drawing. Use Clear to start again before submitting.
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Finding your muster point. The Home tab and the Muster tab both show a live map. Tap
any muster or meeting point to centre the map on it and see how far away you are.
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Closing your account. You can request closure of your own account from the Profile
tab. This removes personal and payroll details from your employee profile. Attendance history, signed
safety documents, and completed inspections are retained where your employer or the law requires it.
See the Privacy Policy for detail.
Reporting a safety-critical problem
Scaffold Insite is a record-keeping tool and is not a substitute for your site's emergency procedures. In an
emergency, follow your site's procedures and instructions from site personnel first. If a fault in the app
is affecting muster accounting or attendance records on a live site, write to
support@scaffoldinsite.com with "urgent" in the subject line
and name the project.
Policies
Privacy Policy
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Terms of Use
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EULA